Shaina Bradley | Noble Estate Agents collect and handle your personal information in accordance with our Privacy Policy. If you provide us with your details, we may contact you about our property listings, promotions, and related products and services. We may use your personal information within Shaina Bradley | Noble Estate Agents and disclose it to our authorised representatives and service providers who act on our behalf, to fulfil the purpose for collecting your information. Without your information,
we may not be able to provide you with services and you may miss out on receiving valuable information from us. We do not collect sensitive information about you unless you provide it to us voluntarily. You have a right to access your personal information that we hold and may ask us to correct this.
Shaina Bradley | Noble Estate Agents (we, our, us) respect the importance of protecting your privacy. We comply with our obligations under the Privacy Act 1988 (Privacy Act), including the Australian Privacy Principles (APPs) as well as the Privacy (Credit Reporting) Code 2014 (CR Code).
This Privacy Policy describes how Shaina Bradley | Noble Estate Agents collects, handles, uses and discloses your personal information. By providing us with your personal information, you consent to us using and disclosing it for the purposes set out in this Privacy Policy. We will update this Privacy Policy when our information handling practices change, or when required. Any revised Privacy Policy will take effect when it is published on our website.
We collect, hold, use and disclose your personal information so that we can perform our functions and activities and provide the best possible customer service. Our collection, use and disclosure of your personal information will depend on our relationship with you, the circumstances of collection and the type of products and services you request from us. We may collect, hold, use and disclose your personal information for the following purposes:
To provide and administer our products and services, including marketing properties for vendors and landlords, facilitating transactions for sales and leasing, verifying your identity, conducting credit checks and processing payments if applicable.
To respond to your submissions and enquiries about our products and services and property listings.
To provide customer support, including conducting, investigating and responding to enquiries, surveys, feedback, comments and complaints.
To distribute our newsletters and other communications about our property listings and related products and services.
To inform and conduct marketing activities including to promote our products and services.
To conduct research about your interests and attitudes towards our products and services to improve our products and services, marketing activities and customer experience.
To assess the performance of our website and improve its operation.
To perform data analyses and generate customer insights.
To manage and carry out our business and operational functions, including maintaining records and complying with our legal obligations.
Personal information is any information about you from which you can be identified. We may collect your name, address, postcode, email address, date of birth, gender, employment, telephone number, property details, payment details and proof of identity such as your driver licence or passport number. We may collect additional personal information from you from time to time.
Personal information we collect may also include credit-related personal information, used to assess your creditworthiness and manage any finance. This may include credit liability information, repayment history, the type and amount of finance you are applying for, court proceedings, insolvency actions and credit worthiness.
We generally do not collect sensitive information about you unless you provide it to us voluntarily. If you provide sensitive information, we will treat it as personal information and handle it in accordance with this Privacy Policy.
You don't have to give us all the information we request. However, if you do not provide some or all of the personal information required, we may not be able to provide you with the products, services or information you request.
Where we can, we will collect information directly from you. We collect personal information when you request our products or services, contact us with an enquiry, subscribe to our communications, provide feedback, interact with us through our website or social media, or otherwise disclose your personal information to us.
We may also collect information about you from other sources, including credit reporting bodies, government agencies, your authorised representatives, nominated referees or employers, and service providers that provide marketing or data analysis services to us.
Shaina Bradley | Noble Estate Agents may use cookies and tools such as web beacons and web server logs to collect, store and monitor visitor traffic information and actions on our website. Cookies are small data files placed on your device that allow our website to remember you when you return. These cookies and tools are not used to record personal information.
Third-party services may also leave cookies in your browser and may have their own privacy policies governing their use. Information collected may include geolocation data, IP addresses and pages accessed on our website.
We may use this information to maintain and improve our website, enhance your experience, deliver relevant content and understand the effectiveness of our marketing. You can disable cookies through your browser settings, though this may limit access to some website functions.
Shaina Bradley | Noble Estate Agents may disclose your personal information as part of our functions and activities, including to parties in real estate transactions, your authorised representatives, regulatory and government bodies, debt collectors, and suppliers and service providers that assist us in performing our functions.
We never sell or monetise your personal information. All parties to whom we disclose personal information must maintain appropriate controls to protect it and may only use it for authorised purposes.
Shaina Bradley | Noble Estate Agents may send direct marketing communications to you about our products, services and property listings. If you do not wish to receive these, you can opt out at any time. Email communications will include an unsubscribe mechanism. To stop receiving other communications, please contact us directly.
If you opt out of direct marketing, we may still contact you where required by law or to notify you of changes to our products, services or policies.
Shaina Bradley | Noble Estate Agents holds your personal information electronically, on our own servers and those of our service providers, and possibly in hard copy at our secured offices.
We take the security of your personal information seriously and implement a range of technical, administrative, personnel and physical measures to safeguard it against loss, unauthorised access, modification, disclosure and misuse.
It is important to us that the information we hold about you is accurate and up to date. If your details change, please notify us as soon as you can. If you believe we hold information about you that is inaccurate, incomplete or misleading, you can ask us to correct or delete it.
To access, update, correct or delete your personal information, please contact us in writing and verify your identity. We will endeavour to respond within 30 days.
We take your complaints seriously and will attempt to resolve any issue quickly and fairly.
If you believe that Shaina Bradley | Noble Estate Agents has breached the APPs, or you have a complaint about how we handle your personal information, please contact our Privacy Officer in writing. We will endeavour to provide a written response within 30 days. If we are unable to satisfactorily resolve your concerns, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
If you have any questions about this Privacy Policy, or wish to access, correct or make a complaint about your personal information, please contact us:
Name: Barbara Noble
Email: barbara@nobleagents.com.au
Phone: 0437 199 790